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Manchester City top of the PR league, by Andrew Spinoza | Print |  Email to a friend
Friday, 05 June 2009
With all the money flowing through Manchester City, it would be easy for the club to start suffering from the same negative image which hit Chelsea when Roman’s Russian army rolled down the King’s Road.
With all the money flowing through Manchester City, it would be easy for the club to start suffering from the same negative image which hit Chelsea when Roman’s Russian army rolled down the King’s Road.

When you can buy anything (except, it seems, regular success at the very top level), a club risks destroying its real fans’ desire for the level playing field of true sport.

Real fans detest everything which comes with being a noveau riche moneybags, as Manchester United found when legions of diehards set up the remarkable grassroots phenomenon FC United. Real fans don’t want to feel taken over, ‘acquired’, annexed as part of a business empire.

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Umbro scores with City
This week City they showed a sure-footed approach to the launch of their new kit which demonstrates their marketing chiefs have the same firm hand on the tiller as the media relations side, where communications boss Simon Pearson has played a deft hand since he was introduced as part of the Abu Dhabi revolution - the secrecy around the Gareth Barry signing, for example, gave the news a huge surprise factor and real media impact.

The tabloid hounds in full cry are easily roused to feverish headlines, and it is a testament to City’s PR skills - and the owners’ clear commitment to sensible, medium-term objectives for the club - that the pack has been restrained in a season in which 10th place is an underachievement of fans’ expectations.

Yes, there have been calls for Mark Hughes to go, but the day sports editors stop running ‘boss to be sacked’ stories will be the day soccer stars trade their Bentleys in for Smart cars.

There has not been a  ‘Hughes out’  tidal wave, the kind of media-public feedback loop which saw Bobby Robson ousted from Newcastle without a suitable replacement to hand…and look where they are now.

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Spinoza
In keeping with the club’s smart approach on reputational matters, the very first audience for the new kit were a dozen fanzine editors and fan representatives.

Peer-to-peer endorsement is the best form of marketing. City and their new partners Umbro gave a presentation on Tuesday to these crucial influencers. By now they’ll be emailing and online networking their impressions of the shirt, which promises to boast the perfect City blue.

There’s more. Last night,  I was an invited to another event - 25 City influential fans in the music, media, fashion and design were invited to the Umbro base in the Northern Quarter to see, feel and take pride in the shirt.

And a media launch today saw hot new band Kid British play some storming tunes in front of media and partners at a Manchester bar.

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Blues fan Gallagher
The nexus between City and the city’s cool scene has been well documented. The Gardeners’ Arms in Moss Side before a Maine Road game used to look like the Hacienda bar, with New Order manager Rob Gretton holding court.

Last night, Hacienda DJ and M People main man Mike Pickering was there, as was Badly Drawn Boy Damon Gough, and Noel Gallagher -  I wouldn’t be surprised if he sported the kit onstage at Heaton Park this weekend.

Not every club can benefit from that kind of product placement. But every club could learn a lesson from the way City identifies its key influencers and engages with them.

Perhaps other clubs should do to City as United did against Barcelona - simply stand back and applaud.

Andrew Spinoza is the managing director of SKV Communications. This article first appeared on the SKV blog, which you can find at http://www.skvcommunications.co.uk/

 

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  Comments (10)
RSS comments
 1 By Nigel Hughes website, on 05-06-2009 16:39
This is all good stuff, but the current MCFC top brass are building on a solid platform reputation-wise, off the pitch at least. Man City are cool in a way Man Utd or Chelsea can never be.  
 
Incidentally and separately, Tranmere Rovers sacked their manager today. We're the biggest joke since Malcolm Allison bought Steve Daley.
 2 By Paddy, on 05-06-2009 21:21
Jeez, what a load of old spam...can it get more cliched???
 3 By Mujo Mubarek, on 05-06-2009 22:08
Wow. Amazing article. I'm glad al fahim did not stay with man city, as he's no more than a Donald Trump. The current owners however, other than being smart businessmen, have football running in their blood and i know at least 3 members of the abu dhabi royal family who currently have fifa approved football liscenses. So As a city fan, i can't be any more proud of this team, and this article only made me more optimistic about our future and also our reputation. I felt like i was he only one who likes hughes all season long, but people need to know, as the owners alreadu know, faith is everything, and along with patience are the key to success. I can't wait to see the new kit. go city!
 4 By Sillioussodduss, on 06-06-2009 16:31
What a pile of kaka ! Man city, no matter how much spin , money and over paid players will NEVER have the same style as the large european teams. To put them in the same hat as MUFC or Barca is a joke. Well, just like citeh themselves to be honest.
 5 By Curly Watts, on 06-06-2009 17:40
Trendy city. Ha ha ha. Brilliant. 'Go City' indeed.
 6 By Mick C, on 06-06-2009 17:56
For years citys only saving grace was that they were not like money bags United the fact that United buit the money up from their success on the pitch does not matter to city fans but as soon as someone comes in promising riches they bend over backwards to welcome them now they are everything they despised about United and even worse
 7 By Rat Scabies, on 06-06-2009 22:26
What a load of utter garbage. City fans have wet themselves at the prospect of the murdering corrupt Shinawatra, and now the autocratic oil barons, purely becuase they think they can buy their way to being a 'big club' like United. And I'm no fan of the Glazers or the corporate bllcks at united or eslewhere in the game. The hypocrisy stinks. For you to be hoodwinked by a few gestures around what is no more than a new merchandising exercise for a nylon shirt shows that either you don't recognise spin when it stands up in front of you and says hello, or you're after a job, Mr Spin. Pathetic.
 8 By Andrew Endelar, on 05-07-2009 19:20
Endemol - used to have 15% share in Man U plc & were part responsible for bringing us & The hated Glazers together. Watch your step & good luck. I remember when wee were the only team in Manchester not in debt to anyone - now there's only 1 & they play in Bury.
 9 By Glazer Stooge, on 05-07-2009 19:21
Go go cideh. Now your as good as us. innit.
 10 By Steve Lewis, on 10-07-2009 10:08
It's about the only league they'll ever be top of

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